Policies


Payments

We accept credit cards (MasterCard and Visa) or bank transfers in United States Dollars.

We work with Payoneer for payments. Which is a NewYork based payment gateway that was founded in 2005. Your credit card data is never seen by us. For more information you can visit: www.payoneer.com

After you complete your order a payment link from Payoneer will be provided by email. You can make your payment by clicking that link.

Also we accept bank transfers in United States Dollars.


Shipping

We ship worldwide by DHL Express.

Orders are shipped after the payment is cleared in our bank account.

Order processing time: 1-2 Days

Delivery time to USA: 3-4 Days

Delivery time to Europe: 1-2 Days

Delivery time to Australia: 4-5 Days

Delivery to other destinations: 3-4 Days

A tracking number will be provided as soon as your order is shipped.

Shipping to PO Box addresses is not possible.


Refunds and Exchanges

We accept returns within 15 days of delivery. Customer satisfaction is our top priority.

In case you want to return an item, please first of all send us a message through the form on the contact page, or send an email to mustafa@kilimpillowshop.com and get the return information.

Returned items must be unused, in the same condition as sold with no damage or alterations and in the original package. Failure to comply with these terms will result in a final sale and no refund.

If you see any damage on the package when you receive the shipment, please open it in the presence of the delivery personnel, make them take a note of this. If possible please take a photo of the package and contact us immediately.

If you return the item because of an error caused by us, such as damaged or wrong item, you will get full refund including shipping costs.

If you return an item because you did not like it, only the item cost will be refunded. Shipping costs and any export or import duties or taxes paid by us will be deducted from the refund amount.

Instead of returning the item for a refund you may also use that amount as a store credit to purchase any other product for up to 12 months.

Custom products which are made to order cannot be returned unless they are defective or different than the specifications.


Pricing

Our prices are in United States Dollars and do not include tax or insurance. Errors may occur on the pricing in Kilimpillowshop.com site. In case of an error Kilimpillowshop.com reserves the right to cancel any order.


Customs Duties and Taxes

Each country have different policies for taxes and customs duties. Customs duties, taxes and charges are the responsibility of the customer.


Product Information

All the information we enter to the site for the products are to the best of our knowledge of the product. The information is as complete and as accurate as possible but they are only for guidance purposes and without any legal obligation.

The product photos are edited in order to get the colors as accurate as possible but still colors may seem different on different computer screens.


Ordering Procedure

Click to ‘Add to Cart’ button for the products you want to buy. Open your shopping cart by clicking the cart button on the top-right side of the page. After your finalize your cart, click ‘Checkout’ button. Enter your information in the checkout page. After you check your information click ‘Place order’ button at the bottom of the page.

Your order will be reviewed by us and a payment link from Payoneer will be sent to your email address. You can pay by credit cards (Mastercard and Visa) from Payoneer or you can make a bank transfer to the bank account information provided in the email. After the funds are cleared on our bank account your order will be shipped.


Privacy Policy

Kilimpillowshop.com cares about the privacy of its customers. We do not share or sell any of your information  with anyone. Critical information like credit card data is processed by Payoneer and it is even not shared with us.


Customer Service

You may get in touch with us using the contact form on the Contact page or sending us email at omer@kilimpillowshop.com or by calling us via phone from +90 533 2205662.